Bekins Kelowna Moving and Storage has updated and extended its services to help residents and businesses cope during these uncertain times.
As a BC-based moving company that provides local and long-distance movers around Canada, Bekins Kelowna has been looking at proactive ways to offer moving services to those affected by COVID-19, Nathan Miller, Bekins Kelowna General Manager, says.
“We are an essential service, so we’re still operating and doing what we can to provide our services," Miller says. “We’re trying to be proactive rather than be reactive. We have looked at our processes and have updated our services and come up with special offers to help both residential and commercial clients with their local and long-distance moving and storage needs.”
One way Bekins Kelowna is helping clients is with virtual in-home or phone-in surveys. The surveys help Bekins’ relocation specialists determine moving quotes.
“We normally conduct these surveys in person. We show up at the clients’ home and walk through it with them while recording everything that needs to be done. Then we come up with a moving quote. Now that we have to limit in-person contact, we are offering a virtual tour, where we will communicate with clients by video on their smartphones. We will do a virtual walk around their home with them so that we can provide an accurate quote,” Miller says.
For those who do not have or prefer not to use a video chat forum, Bekins’ relocation specialist can conduct a phone survey, where they will ask questions to get an idea of what needs moving.
“We can still provide an accurate quote and one that doesn’t come with any surprises,” Miller says, adding both the virtual and phone surveys are free of charge.
Bekins Kelowna is also extending its delivery periods for all long-distance moves across BC and Canada. The extension is available at no charge and can be for any reason, Miller says.
“Whether they have booked our moving services at the first of the month, and the delivery period is between the 5th and 15th, there will be no additional charge if they need to extend that period. This extension includes travel between the provinces, where people may need to self-isolate for two weeks.”
Also, if the client needs to extend their delivery period, yet has nowhere to keep their belongings in the interim, Bekins is offering free storage at its Kelowna facility.
“We can offer free storage that is good for up to 60 days,” Miller says.
With more than 25,000 square feet of storage space within its warehouse, as well as a secure yard available to store equipment and service vehicles, Bekins Kelowna is also offering its storage and delivery services to Okanagan businesses.
Bekins Kelowna can accept freight, store product, and help with pickup and delivery for businesses that have consolidated their operations to e-commerce channels online or have had to shut their doors, Miller says. A small office space is also available for rent.
“We can store inventory and arrange deliveries and pickups at a quarter of the cost over leasing a commercial retail space,” Miller. “As a locally owned and operated company, we are happy to provide this service as we want to support other local businesses who are needing help during these uncertain times."
For more information, or to schedule a free virtual or phone-in moving estimate, contact Bekins Kelowna at www.bekinskelownamovers.com or call 250-766-1966 or toll-free at 1-866-544-9034.