Frequently Asked Questions
Is your question not listed here? Go to all FAQs or start a live chat.
What type of payment options do you offer for your moving services?
When will the crews arrive on packing and/or moving day?
Bekins dispatch will call and/or email you your Bekins Moving crew's arrival time three (3) business days before the service date(s).
Do you supply packing materials and boxes?
Yes, for a price, we can provide materials and boxes. Bekins Kelowna carries a complete line of high-quality, competitively priced packing supplies, including specialty packing cartons for mirrors, TVs, and more. Contact us if you have additional questions.
Do you bring pads/blankets to protect the furniture?
Any items that are not packed into cartons may be wrapped in furniture pads/blankets by our professional moving staff to ensure they are protected.
Do you protect my floors?
Before our professional moving crew provides any packing and/or moving services, the floors will be protected with floor runners.
Will you move my plants?
As we do not accept liability for damage to your plants, we ask that you move all houseplants yourself.
What should I do if something is damaged or lost during my move?
Take pictures and document the damage on the work order with your Bekins’ crew leader. Please also notify Bekins’ head office of the damage once your move has been completed.
Will you move our liquids and/or alcohol?
Liquids can freeze and/or explode due to temperature and should be moved by yourself. Bekins Moving & Storage Kelowna does not accept any liability for liquids damaged in any way or for any damage caused by your liquids to other items.