Another Family-Mate, Laura
Posted on July 18, 2022
Laura is another face of Bekins who can freely say she loves what she does.
It's time to meet another Bekins Kelowna family-mate. Meet Laura! Although she has no direct personal connection that led her to the Okanagan-based moving and storage company, she does consider them her work family.
Evolution Of A Role
Since starting with Bekins two years ago as a receptionist, Laura's role has evolved into a multi-faceted one, where she gets to be a part of multiple divisions. She now works on anything related to revenue while being involved with customer service, administration, claims, and the storage side of the business.
When asked to describe what Bekins Moving and Storage does, her answer went beyond the simple points one would typically use to describe what a moving company does. Laura admits they are a moving company, but it's more than just moving customers' belongings. For the owner, Nathan, it's about transparency with customers and ensuring they are fully educated in the moving process so they can feel at ease and have a straightforward, easy move. Whether using a moving truck to move one item down the street or helping a client move overseas, Bekins offers the same outstanding service.
As a head office member, Laura appreciates the organization and planning that has gone into every aspect of the business. Nathan and Dawn have developed and implemented processes for each touch point of a move. It is evident when you see the team coordinate a move how effective the methods in place are.
Compassion Worth Noting
Laura says everyone who works for Bekins is incredible at what they do, but the family mate who stands out the most is Dawn, AKA Momma Dawn. She is not only impressed by Dawn's knowledge and experience but by her compassion for others. Laura shared that her family had an accident last year. Dawn went above and beyond to support her in any way possible, including accommodating her work schedule and environment. Laura, like many people part of the Bekins family, says they aren't a company that talks about having workplace culture; they do have it.
Bekins is locally owned and operated, offering moving services in Canada, North America, and overseas and storage options for the Okanagan. With connections to professionals in the industry, there is no move that is too big or small for Bekins. Contact the team today if you have storage needs or a move coming up.